You will automatically receive an 'OTS Journey Acknowledgement' email for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct.
You will manually receive a 'Journey Details' email when the journey has been assigned to a driver. This will contain the pick up instructions and the driver's telephone number. Onward Travel Solutions Ltd will not refund you if you have forgotten to take this with you.
Onward Travel Solutions Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Onward Travel Solutions Ltd will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.
You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however Onward Travel Solutions Ltd accepts no responsibility for any missed flight due to this.
All passengers are advised to have adequate travel insurance prior to booking.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
Onward Travel Solutions Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Onward Travel Solutions customer services team immediately.
Please ensure you give us your arrival times and day in to the UK and not your departing information.
If your flight has any serious delays please inform us or the driver as soon as possible.
Onward Travel Solutions Ltd use their own transport wherever possible but do use third party companies where appropriate.
Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected
Onward Travel Solutions Ltd's prices are calculated manually with the distance, time of travel and number of passengers traveling taken into consideration.
Onward Travel Solutions Ltd reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
On Journeys collecting from an airport Onward Travel Solutions Ltd does not charge for the 1st hour's waiting time after the plane has landed.
Waiting time charges will however start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £20/hr pro Rata'.
Waiting time for all other journeys will be charged at £20/hr pro rata from the scheduled pick up time.
Any Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.
Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.
All bookings must be made through the office either via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured.
Onward Travel Solutions Ltd will accept any cancellation as long as 24 hours notice is provided. There will be a £7 or 10% (whichever is higher) administration / transaction charge. All cancellations must be made via an email to which you will receive confirmation by us.
If you do not receive an email from Onward Travel Solutions Ltd confirming the cancellation, then we have not received it. In this case please call our out of hours number which is 01934 744171.
Refunds will not be issued in the following circumstances:
- No refund is made if the passenger does not show up for pre-paid journeys.
- No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.
- All other circumstances where a refund may be possible should be addressed directly with Onward Travel Solutions Ltd's customer services.
Please note that some calls may be recorded for quality and training purposes.
We use your personal information to provide the services you've requested (i.e. to process your order). We may also use this information for auditing, research and analysis to operate and improve our technologies and services. We will not pass your details on to any third parties.