How to Cancel an Airport Taxi Booking
Travel plans are notoriously fluid. A flight is suddenly rescheduled, a business meeting gets pushed back, or an unexpected personal emergency forces you to put your trip on hold. When these disruptions happen, the last thing you want to deal with is a rigid, confusing, and costly cancellation process for your airport transfer.
At Onward Travel Solutions (OTS), we have been providing transfers to and from all Major UK airports since 2006. Over these last two decades, we have learned that flexibility is just as important to our customers as reliability. We aim to make managing, amending, and (when necessary) cancelling your booking as straightforward as possible.
If your travel plans have changed and you need to cancel your pre-booked transfer, this guide explains our exact policies, your refund options, and the step-by-step process to cancel safely.
Our Cancellation Policy
Onward Travel Solutions Ltd will accept any cancellation as long as 24 hours notice is provided. There will be a £7 or 10% (whichever is higher) administration / transaction charge. All cancellations must be made via an email to which you will receive confirmation by us.
24+ Hours' Notice
If you find yourself needing to cancel your airport transfer and have plenty of time before your scheduled pickup, our policy is clear and fair.
For all bookings cancelled with at least 24 hours' notice prior to the journey's scheduled start time, Onward Travel Solutions will accept your cancellation and issue a refund to your original payment card.
The Administration Fee: All standard card cancellations are subject to a £7 or 10% administration/transaction charge per journey (whichever is higher). This nominal fee is required to cover the card processing fees charged by our secure merchant gateways (Opayo) and the administrative costs of organising the booking.
Refund Timelines: Once our team processes your cancellation, we will send an automated confirmation and credit note directly to your inbox. The refunded amount (minus the admin fee) will be credited back to your original payment card. Depending on your specific bank or card issuer, these funds typically take 3 to 5 working days to clear back into your account.
The Smarter, Zero-Fee Alternative: Postponing Your Booking
If you are cancelling your transfer because your trip is being rescheduled for a later date, we highly recommend postponing your booking instead of cancelling it entirely. This is our most popular option because it provides the most flexibility while completely bypassing the standard cancellation fee.
How Postponement Works:
- Zero Admin Fees: When you choose to postpone, we do not charge the £7 or 10% admin fee. The full value of your booking is preserved.
- 365-Day Time Frame: Your booking credit is held securely on our system for up to 1 year (365 days) from the original date of travel.
- Complete Versatility: You do not have to book the exact same route or even travel yourself. Your postponement credit can be used for any passenger, any vehicle size, and any route across our massive network of nationwide UK airports and ports.
- Paying the Difference: If your new rescheduled journey involves a longer route or requires a larger vehicle class, you won't lose your credit—you will simply need to pay the price difference at the time of rebooking.
To postpone your journey, simply contact our office before your journey starts and we will handle the rest for you. The easiest way to do this is to reply to your confirmation email.
Please note: if the driver has been dispatched to carry out your journey we are unable to offer a postponement.
How to Cancel Your Booking
To ensure your cancellation is logged and processed securely, you should always submit your request in writing via email.
The easiest and fastest way to do this is to locate your 'OTS Journey Acknowledgement' email and click Reply. State clearly in your reply whether you would prefer a standard cancellation (which is subject to a minor administration/transaction fee of £7 or 10% of the fare, whichever is higher) or if you would like to postpone your journey and hold the full fare as a flexible credit to be reused anytime within the next year (365 days).
Please note that you should avoid contacting your driver directly regarding cancellations or amendments; instead, you should always contact our central office. Private hire drivers are centrally dispatched and under UK license laws are not legally permitted to accept bookings, route changes, or cancellations directly.
Secure Your Travel with Complete Peace of Mind
At Onward Travel Solutions, we believe that booking an airport transfer should come with complete security. By offering robust, fee-free postponement options and clear, transparent terms, we ensure that you are never left out of pocket when unexpected travel disruptions occur.
If you need to cancel or modify an upcoming booking, simply reply to your confirmation email or speak directly with our 24/7 UK support team at +44 (0)1934 744171.
Ready to plan your next stress-free transfer? Book your vehicle with confidence today at airporttaxis-uk.co.uk.
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