How to Amend an Airport Taxi Booking: a Step-by-Step Guide
Travelling often comes with unexpected changes—whether your flight schedule shifts, your party grows, or you realise you packed more luggage than planned. When you book an airport transfer with Onward Travel Solutions (via airporttaxis-uk.co.uk), updating your reservation is straightforward, fast, and secure.
This definitive guide explains everything you need to know about amending your airport taxi booking, including step-by-step instructions for changing flight details, pick-up times, vehicle types, and add-on services like Meet & Greet.
Quick Summary: Methods to Amend Your Booking
You can requests an amendment to your journey via three channels:
| Channel | Best For | How It Works |
|---|---|---|
| Non-urgent updates (recommended) | Reply directly to your confirmation or acknowledgement email with your requested changes. | |
| Live Chat | Non-English Native / International Travellers | Access Live Chat on the website for 24/7 assistance. There are no international calling charges and you can use google translate to help. |
| Phone | Time-sensitive queries | Give us a call on 01934744171, we are open 24/7. |
We strongly advise all journey amendments be made directly with the our office, never with your driver. This way we can guarantee your amendments will persist even if your Drivers schedule changes.
Step-by-Step: How to Request an Amendment
Option 1: Reply to Your Confirmation Email (Recommended Method)
- Open your inbox and find your 'OTS Journey Acknowledgement' or "Journey Details" email.
- Click Reply and state the exact details you need to change (e.g., new flight number, updated pickup time, additional luggage, or passenger count).
- Our customer support team will process your request, usually within 15 minutes, come back with any questions and issue an updated "Journey Details" email.
Option 2: Live Chat
- Visit airporttaxis-uk.co.uk.
- Click on the Live Chat widget at the bottom of the screen.
- Provide your email address, or OTS Reference Number (found on your Confirmation Email).
- Inform the agent of the required updates. Once updated, a new confirmation will be emailed to you immediately.
Option 3: Phone Call
- Call 01934744171
- Help us find your booking by providing either:
- The last 6 digits of your OTS reference number (you can find this on your confirmation email), or
- Your email address.
- Explain the amendment you require.
Common Booking Amendments & Guidelines
1. Updating Flight Numbers and Landing Times
When booking an airport collection, standard practice is to enter the scheduled flight landing time.
- Flight Tracking: Drivers track incoming flights using the flight number provided. If your flight number changes due to a rebooked flight, inform the office immediately so the driver can track the correct incoming arrival.
- Flight Delays: You do not need to panic if your flight is delayed en-route. Drivers monitor live flight status and adjust their airport arrival accordingly.
2. Requesting a "Deferred Collection Time"
Standard airport pick-ups include 1 hour of free waiting time from the actual aircraft landing time. If you know you will require extra time—such as passing through lengthy passport control lines or collecting oversized baggage—you can request a Deferred Collection Time:
- How It Works: You can defer the driver's arrival to, for example, 90 or 120 minutes after landing.
- Waiting Time Charges: On standard pick-ups, after the initial 1-hour grace period elapses, waiting time is billed at £24/hour pro-rata. With a deferred pick-up, the driver arrives at the requested deferred time, and waiting time charges start after that deferred time if you are still not ready.
- Note on Early Exit: If you exit arrivals sooner than your deferred time, you may need to wait until the scheduled deferred collection time for your driver to arrive.
3. Modifying Passenger Count or Vehicle Class (Upgrades)
If your group size increases or you have extra suitcases, you may need to upgrade to a larger vehicle class.
You can use our vehicle size calculator to work out what vehicle is best suited for you.
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