Terms & Conditions

 

Your picking up instructions will be emailed to you with your receipt. You must print or make a note of these as they will contain a telephone number for the day of travel. Onward Travel Solutions Ltd will not refund you if you have forgotten to take this with you.

You are responsible for checking the details of the booking in the sales receipt we email you confirming your booking. OTS Ltd will not be held responsible if the information is incorrect. If it is incorrect please inform us as soon as possible and we will email you an amended sales receipt.

Onward Travel Solutions Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Onward Travel Solutions Ltd will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however Onward Travel Solutions Ltd accept no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

Please ensure you give us your arrival times and day in to the UK and not your departing information.

If you have a serious delay on your return journey please inform us as soon as possible although we will do our utmost to find out if you have incurred any delays.

Onward Travel Solutions Ltd use their own transport wherever possible but do use third party companies where appropriate.

Reservations made for service on the following dates will be subject to an additional surcharge on published prices: 24,25,26,31st December & 1st January, other days may also be affected.

 

Pricing Policy

Prices are calculated manually with the distance, time of travel and amount of passengers traveling taken into consideration. We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Waiting Time

We do not charge for the 1st hour's waiting time after the plane has landed. However if the passenger if stuck in immigration or has lost luggage we would have to charge waiting at £20/hr pro rata.

Tolls

Any Bridge Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer. The most common bridge toll is the Severn Crossing which costs approximately £5.70 for a car.

Amendment Policy

Any amendment to any journey must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.

Cancellation Policy

Onward Travel Solutions Ltd will accept any cancellation made as long as there is at least 24 hours notice however there will be a £7 or 10% (whichever is higher) administration / transaction charge. The cancellation must be made via an email to which you will receive confirmation by us.

If you do not receive an email from Onward Travel Solutions Ltd confirming the cancellation we have not received it. In this case please call our out of hours number which is 01934 744171 Refunds will not be issued in the following circumstances: No refund is made if the passenger does not show up for pre-paid journeys.

No refund is made for cancellation of a booking on the day of travel or afterwards.

All other circumstances where a refund may be possible should be addressed directly with Onward Travel Solutions Ltd’s customer services

Please note that some calls made recorded for training purposes.