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UK:      0203 4788892
INT: +44 203 4788892

QUESTIONS



How do I make a booking?
Via telephone or preferably through our ‘Instant Online Quote’ booking engine.

When will I receive confirmation of my booking?
You will receive a welcome email containing your login password on your first booking with us. You will automatically receive an ‘OTS Journey Acknowledgement’ email for the journey(s) you have made. You will manually receive a ‘Journey Details’ email when the journey has been assigned to a driver. This will contain the pick up instructions and the driver’s telephone number.

When will receive my Sales Receipt?
Your Sales receipt will automatically be sent to you on the evening of the transfer.

How do I find my driver from an airport, port or station?
The pick up instructions will be contained in the ‘Journey Details’ email.

What is a ‘Meet and Greet’ service?
A ‘Meet and Greet’ service is whereby the driver will park his vehicle and meet you with a name board in the appropriate place i.e an Arrivals Hall.

Will I incur any extra charges if my plane is delayed?
No, we will track your plane's progress when it is in the air.

Is Your Company licensed and fully insured?
Yes, We are fully licensed. All our vehicles are also insured.

What do I do if I don’t know the postcode?
Enter all the details you do have and we will try and find the postcode and email you back a quotation as soon as possible.

What happens if I haven’t received confirmation and my transfer is imminent?
Please call 0871 3103430 and we will deal with your booking as quickly as possible.

Will you meet us anytime of day or night?
Yes, as all bookings are pre booked we can provide a 24hr service.

Can I smoke in the car?
No. OTS Ltd operates a strict non smoking policy in all their vehicles.

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